• 23-Jan-2018 to 24-Mar-2018 (CST)
  • Customer Service
  • Sycamore, IL, USA
  • Full Time

Competitive Salary and Benefits

Driv-Lok is a leading OEM manufacturing company located in Sycamore is growing and is looking to fill a full-time Customer Account Coordinator position.

In this position you will interact with Customers to provide information in response to inquiries about Driv-Lok products and also process Customer requests.  Interacts internally with team and various departments to ensure Customer needs are met.  Must be detail oriented with strong technical skills; possess strong organizational and time sensitive skills.  Strong working knowledge of computer (Excel/Word/Internet), and math skills.  Understanding of schematics, drawings and parts.


  • Assists in order entry, confirmations, expedites, and miscellaneous customer requests.
  • Assists in the flow of customer inquiries to the appropriate people/departments.
  • Performs customer account and order maintenance.
  • Advocates for customer internally to ensure needs are met.
  • Performs account specific administrative tasks - including but not limited to: use of the customer portal and creating customer specific documents and labels.
  • Maintains current contact information for customers.
  • Develops/maintains relationships with Points of Contact for assigned customers.
  • Reviews sales orders for accuracy/changes. 
  • Familiarity with customer drawings & specifications
  • Able to collect & analyze business data
  • Limited offsite training required for customer specific software (as assigned).
  • Demonstrates competency related to EDI basics and definitions.
  • Performs ASN processing. 
  • Adheres to verification processes in relation to error prevention.
  • Identifies potential or confirmed order discrepancies and takes action as appropriate.
  • Participates in documentation and training as a subject matter expert as assigned.
  • Additional duties as assigned by Supervisor or his/her designee.


  • High school diploma or equivalent is required. Associates or Bachelor's degree preferred.
  • Previous customer service experience in an OEM and/or Automotive Manufacturing a strong plus
  • 2-5 years experience in a manufacturing environment required.
  • Self-motivated, reliable, team player.

Great opportunity for someone who wants to be involved in making a difference!

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